FAQs

Last Minute Reservations

All reservations made within 72-hours of arrival time are required to check in with a major credit card and government issued identification card. A photo copy will be made and kept on file for 30 days

Reservation Requirements

A Security Deposit is required to make a reservation. The Security deposit is $500 for stays less than 30 nights and 50% of 1st months rent for stays 30 nights or longer. The Security Deposit is non-refundable and applied to balance at check-out time.
A Damage Deposit is required to make a reservation. The Damage Deposit is $250 and returned 3-5 business days after check-out time provided no damage or excessive cleaning has been assessed.
In lieu of a Security Deposit guests can purchase trip cancellation and travel insurance for 7% of the non-refundable trip total (lodging) excluding taxes and services or for 9.5% TripHedge Cancel For Any Reason, per the terms and conditions.
In lieu of a Damage Deposit guests can purchase rental damage protection coverage up to $3000 in coverage, per the terms and conditions for $39.00.

Balance Collection

Any payment method is acceptable for balance collection however the credit card on file will be the default method. The balance on all reservations less than 30 nights is collected 7 days prior to arrival. For stays greater than 30 nights, only the 1st months rent is collected 7 days prior to arrival

Cancellations And Claims

Confirmed reservations canceled 8 days or more, prior to arrival date, are subject to Security Deposit loss. Any additional funds will be returned. Confirmed reservations canceled 30 days or less, prior to arrival date, are subject to full rental charge unless the unit can be re-rented. Confirmed reservations over 27 nights are subject to 100% forfeiture of the Security Deposit, when canceled at any time. All confirmed reservations with Trip Cancellation & Travel Insurance will have the full rental amount charged at the time of cancellation. To file a claim please contact the claims number on your coverage documents sent via email. For assistance with locating your coverage documents visit www.casabuena.rentalguardian.com or click here. Please note that all refunds are managed via Paypal for any reservation not booked directly with Casa Buena Vista Rentals.

Use Of Property

Any and all damage, item removal, or loss of value of any and all amenities, furnishings, or physical structure, will be the full responsibility of the credit card bearer or insurance policy holder. We reserve the right to reimburse any costs associated with repairs, replacements, or loss due to negligent conduct of guests. This includes the misuse of items resulting in their repair or replacement. We reserve the right to claim loss due to accidental damages on behalf of the insurance policy holder or credit card bearer of deposit..

San Francisco Hotel Tax

All rates are subject to a City Hotel Tax of 14%. This tax is not applied to reservations over 29 nights.

Standard Amenities

All of our properties include the following amenities:

Wireless Internet
Flat Screen TV
Basic TV Channels
Linens and Towels
Hand and Dish Soaps
Toaster
Microwave
Basic Cleaning Supplies
Basic Cooking Equipment
Basic Dining Sets
Basic Paper Goods
Coffee Maker
Iron and Board
Non Smoking
Near Public Transport

Arrival and Departure Instructions

Check in time is 3PM and check out time is 11AM. If you require an early arrival or late departure, special arrangements may be made by contacting us in advance. A $35 fee is required for early arrivals up to 12PM with 24 hours advanced notice. The fee is $70 for notifications received within 24 hours of arrival. For late departures, when available, the fee is $35. Keys are available for pickup from our office at 3PM the day of your arrival. The keys must be returned to this same location by 11:30AM the day of your departure. For additional fees, alternative key retrieval and return options can be provided.